Effective Date: 11/02/2026
At MEANS – Medical Educational and Nature Service (“MEANS”, “we”, “our”, “us”), we are committed to protecting the privacy and personal information of our residents, donors, volunteers, patients and website visitors.
This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or interact with our services.
1. Information We Collect
We may collect the following types of information:
a) Personal Information
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Name
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Phone number
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Email address
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Postal address
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Donation details
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Identification details (where required for admissions or compliance)
b) Medical Information
For residents and clinic patients, we may collect:
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Health history
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Medical records
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Diagnostic reports
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Treatment information
Medical information is handled with strict confidentiality.
c) Website Usage Information
When you visit our website, we may collect:
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IP address
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Browser type
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Pages visited
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Date and time of access
This information is collected for analytics and website improvement purposes.
2. How We Use Your Information
We use your information to:
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Respond to enquiries and contact requests
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Process donations and issue receipts
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Provide elder care and medical services
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Schedule clinic appointments
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Maintain internal records
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Improve our website and services
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Comply with legal and regulatory requirements
We do not sell, trade or rent personal information to third parties.
3. Medical Confidentiality
All medical and psychiatric information collected through our care homes and clinic is treated as strictly confidential.
Access to medical records is limited to authorized medical professionals and staff members only.
4. Donation & Payment Security
When donations are made online:
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Payments are processed through secure payment gateways
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We do not store your debit/credit card details on our servers
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Financial data is handled using standard security practices
5. Data Protection & Security
We implement reasonable administrative and technical safeguards to protect personal information from:
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Unauthorized access
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Disclosure
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Misuse
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Loss or alteration
However, no online transmission is 100% secure. We encourage users to share sensitive information responsibly.
6. Sharing of Information
We may share personal information only when:
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Required by law
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Required for medical referral to hospitals
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Necessary to process donations
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Required for regulatory compliance (12A, 80G, FCRA, etc.)
We ensure that any third parties handling data maintain confidentiality standards.
7. Cookies
Our website may use cookies to:
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Enhance user experience
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Analyze website traffic
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Improve performance
Users can choose to disable cookies through browser settings.
8. Your Rights
You have the right to:
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Request access to your personal information
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Request correction of incorrect information
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Withdraw consent where applicable
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Request deletion of personal data (subject to legal requirements)
To exercise these rights, please contact us using the details below.
9. Children’s Privacy
Our website is not intended for children under 18 years without parental or guardian supervision. We do not knowingly collect personal data from minors through the website.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.
11. Contact Us
If you have any questions regarding this Privacy Policy, please contact:
MEANS – Medical Educational and Nature Service
Hyderabad, Telangana, India
📞 +91 97000 06699
📧 means.hyderabad@gmail.com